Terms of Service

1. The Services

1.1 What we provide. IPTECHVIEW provides a cloud-based video management, AI video supervision and remote-management platform. It includes web and mobile applications, application programming interfaces (APIs), AI features (such as Visual AI, AI Supervision, AI Orchestrator and AI Studio), integrations, and related support (together, the “Services”). Compatible cameras, gateways, routers, switches, door stations and sensors (“Hardware”) are not sold under these Terms (see Section 6).

1.2 Business use only. The Services are for business and organizational use. They are not offered for personal, family or household purposes.
1.3 Partners. Hardware, installation and some support may be provided by independent IPTECHVIEW partners, integrators or managed service providers (“Partners”). Partners are not our agents. Your agreement with a Partner governs their work.

1.4 Changes to the Services. We continuously improve the Services and may add, change or retire features. We will not materially reduce the core functionality of a paid subscription during its current term. Where a change materially and adversely affects you, we will give reasonable advance notice.

1.5 Beta and preview features. Features labeled beta, preview or similar are provided “as is,” may change or end at any time, and are excluded from any service level commitment.

2. Accounts and Access

2.1 Registration. You must provide accurate account information and keep it current. Users must be at least 18 years old.

2.2 Users and roles. You control who in your organization may use the Services and their permission levels (for example administrator, manager or viewer), including through single sign-on (SSO) where available. You are responsible for your users’ actions and for keeping credentials confidential. We recommend multi-factor authentication for all administrators.

2.3 Security incidents. Tell us promptly at support@iptechview.com if you suspect unauthorized access to your account.

3. Your Responsibilities for Lawful Use (Video, Audio, Biometrics and Monitoring)

This section is central to these Terms. Video surveillance, audio recording, biometric identification and workplace monitoring are regulated differently in each location, and you decide where and how the Services are used.

3.1 You are responsible for lawful deployment. You decide where cameras and sensors are installed, what they capture, which features are enabled and how long recordings are kept. You are solely responsible for complying with all laws that apply to that deployment, including laws on:

• notice and signage for video recording in your locations;
• workplace monitoring, including employee notice and consent laws (for example in New York, Connecticut and Delaware), labor and collective-bargaining obligations, and works-council requirements outside the U.S.;
• audio recording and eavesdropping, including all-party consent laws. Audio features must stay disabled unless you have a lawful basis to enable them;
• biometric data (Section 3.2);
• places with heightened privacy expectations, such as restrooms, changing areas, patient rooms and private residences, where recording may be prohibited or restricted;
• license plate recognition, data retention and law-enforcement sharing rules that apply to you;
• health information, including HIPAA where you are a covered entity or business associate. IPTECHVIEW does not currently enter into Business Associate Agreements, and you must not use the Services to store protected health information unless we have signed one with you.

3.2 Biometric features. Facial recognition, face matching, voice identification and similar features (“Biometric Features”) are off by default. If you enable them, you:

1. must give any notice and obtain any consent required by law (for example under Texas Bus. & Com. Code ch. 503, the Illinois Biometric Information Privacy Act and Washington RCW 19.375), before biometric identifiers are captured, and keep records of that consent;
2. must publish or provide any required written retention and destruction policy, and set retention in the Services so that biometric templates are deleted once their purpose ends, and in any case within the period the law requires;
3. must not use Biometric Features to identify people in public spaces for purposes the law prohibits, or to infer sensitive characteristics such as race, religion, health, sexual orientation or political views;
4. authorize us to process biometric data only to provide the Biometric Features to you, under the DPA. We do not sell, lease or trade biometric data, and we do not use it for any other purpose;
5. acknowledge that Biometric Features are not available for accounts or sites in the European Economic Area, the United Kingdom or Switzerland. They are disabled on our servers for those accounts and cannot be enabled by you or by a Partner. We may grant an exception only where you have demonstrated and documented, to our satisfaction and after legal review, that you have the legal right to use the feature, and only by a written amendment to these Terms signed by both parties (see Section 21A).

3.3 AI-assisted decisions about people. AI outputs such as alerts, scores, detections and summaries help you supervise operations. You will not use the Services as the sole basis for decisions that produce legal or similarly significant effects on individuals (for example hiring, firing, discipline, pay, access to housing or services) without meaningful human review and any notices, assessments and appeal rights the law requires (for example the Colorado AI Act, when in force, and California’s automated decision-making rules).

3.4 Requests from individuals. Because you control the recordings, you are responsible for answering requests from people who appear in them (for example access or deletion requests). We will help as described in the DPA.

3.5 Indemnity for deployment. You will defend and indemnify IPTECHVIEW as described in Section 15.2 against claims arising from your failure to comply with this Section 3.

4. Customer Data

4.1 Your data is yours. “Customer Data” means video, images, audio, sensor readings, alerts, logs, biometric templates and other content captured or submitted through your account. As between you and us, you own Customer Data.

4.2 Our limited license. You grant us a limited, non-exclusive, worldwide license to host, process, transmit, display and analyze Customer Data only to:

• provide, secure, support and maintain the Services for you;
• prevent fraud and abuse;
• comply with law.

4.3 AI training. We do not use your Customer Data to train AI inference models. The only exception is a custom AI project you commission from us under a separate written mandate; in that case we de-identify the data before any training, and the resulting model is used for your account only. Custom models you build in AI Studio are likewise trained for your account only.

4.4 Service data. We may collect technical and usage data about how the Services and Hardware perform, such as device health, uptime, feature usage and error logs (“Service Data”). We use it to operate, secure and improve the Services. We will only use Service Data outside your account in aggregated or de-identified form that does not identify you or any individual.

4.5 Retention. You choose the retention period for recordings when you subscribe and can change it yourself in the Services at any time; the available periods are 30, 60, 90, 180 and 365 days. The period in force when a recording is made applies to that recording for its full term, even if you later change your plan. Recordings are deleted automatically when their period ends. We may keep them for an additional recovery period but not longer than 365 days for customers that had long retention times but are not obligated to keep the data during that time.
You can request us to delete Customer Data earlier at any time, subject to legal holds.

4.6 Export and deletion at the end. For 30 days after your subscription ends (the “Grace Period”), your Customer Data remains available and you may export it. When the Grace Period ends, we delete it, except where law requires us to keep it or it sits in backups that are overwritten on our normal cycle.

4.7 Our access to your video. Our support personnel and, where you work through one, your Partner can access your account to provide support, keep the Services secure and comply with law. You control this with Privacy Mode in the Services: when Privacy Mode is on, neither Partners nor IPTECHVIEW support can view your video. Camera, storage and site telemetry and all alarms continue to flow so that the Services keep working. While Privacy Mode is on you can grant support access to video on demand; partner support staff can end that access when the work is done and cannot re-enable it themselves.

4.8 Data Processing Addendum. Our DPA forms part of these Terms and governs our processing of personal data within Customer Data, including for customers subject to the GDPR, UK GDPR, CCPA or other U.S. state privacy laws.

5. Security

5.1 We maintain administrative, technical and physical safeguards designed to protect Customer Data, appropriate to its nature. These include encryption in transit and at rest, role-based access controls, logging, vulnerability management and secure development practices. The Services are hosted on Amazon Web Services (AWS), whose data centers and infrastructure are covered by AWS’s own SOC 2 and related attestations. IPTECHVIEW applies industry-standard safeguards to its own platform layer and does not currently hold a separate certification of its own.

5.2 Breach notification. If we confirm a security breach affecting your Customer Data, we will notify you without undue delay, and in any case within the period required by law or the DPA. We will give you the information you reasonably need to meet your own notification duties.

5.3 Your part. You are responsible for:

• the security of your users’ credentials and devices;
• the local networks where Hardware is installed;
• applying firmware updates we or Partners make available.

Pre-configured “IPTECHVIEW Ready™” Hardware is designed to receive secure remote management. Disabling it may weaken security.

6. Hardware and Installation

6.1 Hardware is outside these Terms. These Terms cover the Services only. Hardware is purchased from certified IPTECHVIEW reseller Partners under their terms of sale, or supplied under a separate Device-as-a-Service (DaaS) agreement with ABP Technology, our specialty distributor, which retains title to DaaS equipment. IPTECHVIEW does not sell, lease or warrant Hardware under these Terms; Hardware warranties are those given by the manufacturer or the Partner that sold it.

6.2 Compatibility. We recommend certified cloud-direct cameras. The IPTECHVIEW CAM Gate can connect most modern ONVIF-compliant cameras manufactured after 2020; we do not warrant that any particular third-party camera will work or keep working. Some features require compatible Hardware, firmware and a stable internet connection, which you are responsible for providing.

6.3 Installation is performed by you or a Partner. IPTECHVIEW is not responsible for installation work it did not perform.

7. Not a Life-Safety or Emergency System

The Services are tools for supervision, documentation and business insight. They are not:

• a fire or life-safety system;
• a medical alert system;
• an emergency response service;
• a substitute for a licensed central-station alarm monitoring service.

This holds unless you have a separate written monitoring agreement with a licensed provider. Alerts depend on power, connectivity, Hardware, third-party networks and AI detection, any of which can fail, be delayed or produce false positives or negatives. Always call emergency services directly in an emergency. Do not use the Services where a failure could foreseeably cause death, personal injury or serious property or environmental damage without independent safeguards.

8. Acceptable Use Policy

You and your users will not, and will not allow anyone to:

1. use the Services in violation of law, including privacy, surveillance, biometric, wiretap, employment, anti-discrimination and consumer protection laws;
2. record areas where people have a reasonable expectation of privacy where the law prohibits it;
3. use the Services to stalk, harass or unlawfully track any person, or for domestic surveillance of a partner or household member without lawful consent;
4. use AI features to infer sensitive characteristics, conduct social scoring, or to manipulate or deceive people;
5. use the Services for any purpose prohibited by TRAIGA, the EU AI Act or similar laws;
6. access the Services to build a competing product, or copy, reverse engineer or decompile the Services, except where the law expressly allows it;
7. probe, scan, attack or overload the Services, or bypass security or usage limits;
8. share accounts outside your organization, or resell the Services, except as a Partner under a Partner agreement;
9. upload malware or unlawful content, or content you have no right to process;
10. use the Services in violation of export control or sanctions laws (Section 22).

We may suspend access that we reasonably believe violates this Policy or puts the Services or others at risk. Where practical, we will give notice and an opportunity to cure first.

9. AI Features

9.1 How they work. AI features analyze video and data to detect objects, events, behaviors or conditions and to automate actions you configure.

9.2 Limits. AI outputs are probabilistic. They may be incomplete, inaccurate or biased and can produce false alerts or miss events. You are responsible for reviewing AI outputs before relying on them for significant decisions (see Section 3.3) and for the automations you configure, such as locking doors, triggering alarms or sending notifications.

9.3 Transparency. On request, we will describe in general terms the types of data our AI features use and their known limitations, to help you meet your own disclosure or impact-assessment duties.

9.4 Third-party models. Some AI features use models provided by third parties under our agreements with them. A selection of AI providers, currently including Anthropic, OpenAI, Google Gemini and Hugging Face, powers certain Curated AIs when you select them, and these providers are also available in AI Studio for custom development. A provider processes Customer Data only for the features you select or build. Customer Data processed by those providers is covered by the DPA and its subprocessor list.

10. Third-Party Services and Integrations

The Services may connect to third-party products, such as alarm panels, access control systems, identity providers, messaging and business software. Your use of them is governed by their terms. We are not responsible for third-party products, but we will reasonably maintain the integrations we offer. Enabling an integration authorizes us to exchange Customer Data with that third party as you configure.

11. Fees, Subscriptions and Renewal

11.1 Fees. You agree to pay the fees in your Subscription Agreement, Order Form or plan, plus applicable taxes, other than taxes on our income. Fees are payable in advance unless the Order Form says otherwise.

11.2 Automatic renewal. Subscriptions renew automatically for the same term at the then-current price unless you cancel before the renewal date. We will: (a) clearly show the renewal terms and obtain your express consent when you subscribe; (b) send a reminder before renewal of an annual subscription, and before a free trial converts to paid, as required by law; (c) notify you of any price change at least 30 days before it applies, with an option to cancel.

11.3 How to cancel. You can cancel online in your account dashboard, through the same channel you used to subscribe, or by emailing support@iptechview.com. Cancellation takes effect at the end of the current paid term.

11.4 Free trials. We offer a free trial of 7 days, which may be extended once, on request, to a total of 14 days. We will tell you when the trial ends and what you will be charged. We will not charge you unless you agreed to convert to a paid plan.

11.5 No refunds. Subscription fees are non-refundable, except where required by law, stated in an Order Form, or expressly provided in Sections 14.1, 15.1 or 19.

11.6 Late payment. Overdue amounts may incur interest at the lesser of 1.5% per month or the maximum legal rate. After 15 days’ written notice, we may suspend the Services until paid. Customer Data is not deleted because of suspension.

12. Confidentiality

Each party will protect the other’s non-public business information that it receives in connection with the Services using reasonable care, and will use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or rightfully received from someone else. A party may disclose such information when required by law, after giving notice where legally permitted.

13. Intellectual Property and Feedback

13.1 IPTECHVIEW and its licensors own the Services, Hardware firmware, software, AI models, documentation and the IPTECHVIEW, IPTECHVIEW Ready™, Positive AI and related marks. We grant you a non-exclusive, non-transferable right to use the Services during your subscription, for your internal business purposes, under these Terms.

13.2 If you send us suggestions or feedback, we may use them without obligation to you. Feedback does not give us rights in your Customer Data or confidential information.

14. Warranties and Disclaimers

14.1 Our warranty. We warrant that the Services will perform materially as described in our documentation, and that we will not materially decrease their overall security during a subscription term. If we breach this warranty, your remedy is for us to correct the issue. If we cannot do so within a reasonable time, you may terminate the affected subscription and receive a pro-rata refund of prepaid fees.

14.2 Disclaimer. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, AI OUTPUTS AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI OUTPUTS WILL BE ACCURATE, OR THAT THE SERVICES WILL DETECT OR PREVENT ANY EVENT, LOSS OR CRIME.

15. Indemnification

15.1 By IPTECHVIEW. We will defend you against any third-party claim alleging that the Services, as provided by us, infringe that party’s intellectual property rights, and pay resulting damages and costs finally awarded or agreed in settlement. We may modify the Services to avoid infringement, obtain a license, or terminate the affected subscription with a pro-rata refund. This does not apply to claims arising from Customer Data, third-party products, combinations we did not provide, or use in breach of these Terms.

15.2 By Customer. You will defend IPTECHVIEW against any third-party claim, including claims by individuals recorded or identified and by regulators, arising from: (a) your Customer Data; (b) your deployment or use of the Services in breach of Sections 3 or 8 or of applicable law; (c) your instructions or automations.

You will pay resulting damages, fines and costs finally awarded or agreed in settlement.

15.3 Process. The indemnified party must give prompt notice, reasonable cooperation and control of the defense, and may not settle without the indemnifying party’s consent, which must not be unreasonably withheld.

16. Limitation of Liability

16.1 Cap. EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID AND PAYABLE BY CUSTOMER FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

16.2 Excluded damages. EXCEPT FOR EXCLUDED CLAIMS, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

16.3 “Excluded Claims” are:

• a party’s indemnification obligations;
• Customer’s payment obligations;
• a party’s gross negligence, willful misconduct or fraud;
• Customer’s breach of Section 3 or Section 8.

16.4 Theft and loss. WITHOUT LIMITING SECTION 7, IPTECHVIEW IS NOT AN INSURER. WE ARE NOT LIABLE FOR LOSSES FROM THEFT, BURGLARY, FIRE, INJURY OR OTHER EVENTS THE SERVICES DID NOT DETECT OR PREVENT, AND YOU SHOULD MAINTAIN APPROPRIATE INSURANCE.

17. Term, Suspension and Termination

17.1 These Terms apply while you have an account or subscription.

17.2 Either party may terminate for material breach not cured within 30 days of written notice. We may suspend immediately where needed to prevent harm to the Services, other customers or individuals, or as required by law.

17.3 On termination:

• your right to use the Services ends;
• Section 4.6 governs export and deletion (30-day Grace Period);
• accrued fees remain payable;
• Sections 3.5, 4, 12–16, 20, 21, 21A and 23 survive.

18. Publicity

We may name you as a customer in our customer lists. We will not use your logo or publish a case study about you without your permission.

19. Changes to These Terms

We may update these Terms. For material changes, we will give at least 30 days’ notice by email or in the Services before they take effect, except for changes required by law. Changes do not apply retroactively. If you object to a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees for the remaining term.

20. Dispute Resolution, Arbitration and Class-Action Waiver

20.1 Informal resolution first. Before starting a formal proceeding, each party will try in good faith to resolve the dispute for at least 30 days after written notice.

20.2 Arbitration. Any unresolved dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Dallas, Texas (or by video conference). Judgment on the award may be entered in any court with jurisdiction.

20.3 Exceptions. Either party may bring claims in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property or confidential information.

20.4 Class-action waiver. Disputes will be resolved only on an individual basis, not as a class, collective or representative action.

20.5 Time limit. Claims must be brought within one year after they arise, to the extent permitted by law.

21. Governing Law

These Terms are governed by the laws of the State of Texas, excluding its conflict-of-laws rules, and by applicable U.S. federal law. Subject to Section 20, the state and federal courts in Dallas County, Texas have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

21A. Customers in the EEA, UK and Switzerland

If you, or any site you connect to the Services, are located in the European Economic Area, the United Kingdom or Switzerland:

(a) Roles. You are the controller, and IPTECHVIEW is your processor, for personal data in Customer Data. Our DPA, including the EU Standard Contractual Clauses (Module 2, controller-to-processor) and the UK International Data Transfer Addendum, applies automatically.

(b) No biometrics. Biometric Features (facial recognition and face matching, including face-based door-station entry, voice identification, and any inference of emotion or of characteristics such as age or gender from faces) are not offered and are disabled on our servers for your account. You will not attempt to enable them, including through third-party integrations. The only exception is the documented, legally reviewed, signed amendment described in Section 3.2(e).

(c) EU AI Act. The Services do not provide AI functions that the EU AI Act prohibits. These include emotion recognition in the workplace or in education, biometric categorisation to infer sensitive characteristics, and real-time remote biometric identification in publicly accessible spaces. You will not use the Services or AI Studio to build or run such functions.

(d) Your obligations. You are responsible for:

• your lawful basis for video monitoring;
• signage and transparency notices;
• employee and works-council consultation where required;
• any Data Protection Impact Assessment. We provide a standard information pack to help with your DPIA.

(e) Hosting. Customer Data for accounts in the EEA, the UK and Switzerland is stored in our EU hosting region, on AWS infrastructure in Frankfurt and Paris. Customer Data for other accounts is stored in one of our two United States regions.

22. Export Controls and Sanctions

You will comply with U.S. and other applicable export control and sanctions laws. You represent that you and your users are not located in a comprehensively embargoed country or region, nor on any U.S. government restricted-party list.

23. General

Entire agreement. These Terms, the DPA, any Order Form and the policies referenced here are the entire agreement on this subject.

Assignment. Neither party may assign these Terms without the other’s consent, except to an affiliate or successor in a merger, acquisition or sale of substantially all relevant assets, with notice.

Severability and waiver. If a provision is held unenforceable, it will be modified to the minimum extent necessary and the rest stays in effect. Failure to enforce a provision is not a waiver.

Force majeure. Neither party is liable for delays caused by events beyond its reasonable control. This does not excuse payment obligations.

Notices. We may send notices by email to your account administrator. Legal notices to us go to info@iptechview.com and to IPTECHVIEW, INC., 13988 Diplomat Drive, Dallas, TX 75234.

Independent parties. The parties are independent contractors.

Electronic communications. You agree that electronic notices and agreements satisfy any requirement for a writing.

U.S. Government users. The Services are “commercial computer software” and are provided to U.S. Government users with only the rights given to all other customers.